Shipping Policy
Domestic Shipping - Orders are shipped within one business day unless noted otherwise. Orders above $25 are shipped free via USPS First-Class Package with a tracking number. Orders above $100 are shipped free with an expedited service (1-3 business days).
Canada orders are shipped with tracking number via USPS International Package at a discounted flat rate of $8. Rates for other countries are calculated at checkout.
International Shipping - Orders are shipped within one business day unless noted otherwise. All orders are shipped with tracking number via USPS International Mail or USPS International Package. International orders are not eligible for free shipping. Shipping is discounted at an $8 rate for international orders.
Refund & Return Policy
RETURNS
You may return items within 90 days of delivery for a full refund or an exchange.
If you are dissatisfied with your purchase, please email us at info@smartmed.us with information regarding your issue. If your return is approved, your refund or exchange will be processed. For an exchange, we will ship the product within 1 business day after the approval. We may or may not ask you to ship the item back to our location.
To be eligible for a return, your item must be in the original packaging.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@smartmed.us.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@smartmed.us and we may or may not ask you to send your item to: 555 W Lambert Rd., Suite O Brea California US 92821.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.